Support
Stuck, missing a purchase or found a bug? Check the answers below, or email us at [email protected]. Please include your player name (shown on the Home screen) and your device.
We reply as soon as we can, usually within a few working days.
Common questions
How do I play on another device?
In the game, open Account and save an email and password. On the other device, open Account and sign in with the same email.
I've lost my progress
If you saved an email to your account, sign in with it from Account. If you didn't, your progress belongs to that device: email us your player name and we'll see what we can recover.
I bought Gems but didn't receive them
Purchases are confirmed with the store, which can take a few minutes. If your Gems haven't arrived within an hour, email us the order number from your receipt.
How do I get a refund?
Apple and Google handle refunds for purchases made in their stores: ask for one from your purchase history there. For purchases on this website, email us. Your rights are set out in the terms of service.
How do I report a bug or a player?
Email us with what happened and when, your device, and a screenshot if you can. To report a player, include their player name.
What's in a pack?
The shop shows the chances of each rarity before you open a pack. Packs aren't available to players under 16.
I played the original Spellcraft
See Spellcraft veterans.
How do I delete my account?
See Delete your account.